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Frequently Asked Question

Farmacia Virtuale TV Frequently Asked Questions Farmacia Virtuale TV Frequently Asked Questions

Some questions and answers to facilitate your shopping on Farmacia Virtuale TV.

How do you deliver the product i ordered?

Farmacia Virtuale TV ships the items you purchased with international carriers like TNT, DHL and GLS.
Shipping costs are charged 10 euro for delivery all over Italy (islands included). For international deliveries will vary depending on the destination country and will be calculated automatically by the system during the checkout process.

 

  • How can i track my order?

    Once you have submitted your order, you will automatically receive an email containing your order number and the tracking system that allows you to monitor the status of of sales management, as well the delivery.
  • How long it will pass for the delivery?

    Farmacia Virtuale TV's operator one's they will find your payment, your order will be handled in a maximum of two working days. The delivery of your items will be handed to our courier who will provide to deliver them to the destination address you indicated during registration.

    Delivery times avarage:

    24 hours for Italy excluding the Islands; 48-72 ore for the Italian Islands; 3-5 giorni for shipping all over European Union countries and North America. For other international destination the shipping avarage time for delivery is 5-7 days.

  • What is the minimum order?

    Farmacia Virtuale TV does not apply a minimum for your order. You can order any items you may like without restriction.
  • Can i delete a wrong order?

    If you have not processed your payment

    In case you have not processed your payment, you don't need to delete your order. You can add any other items you like in your shopping cart. Your order will be processed one's you settle your payment.

    All orders received without payment are placed in standby status, and will be processed as soon as we receive payment confirmation.

    If you have settled your payment

    If you have already made your payment, but for some reason you decide to cancel the order, you need to contact our customer service.

    In the event that goods have been already delivered, we can not cancel the order.

    If you want to add other items to an order that you have payed already, you don't need to delete the order. Simply contact a Farmacia Virtuale TV operator who will add your new desired items in your current order calculating the due outstanding amount.

    If the items in your order are still being processing, modify and cancel your order is not a problem. You can also choose whether you want a refund or make a substitution with other items of your interest.

Last modified on Tuesday, 01 July 2014 16:15
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